Newsroom

Dear Valued Client,

In regard to the recent PU Prime system upgrade, we are fully aware of its implication on the account opening and registration process.

We are pleased to inform that all the systems and processes had been restored and fully functional. Hence, we encourage our clients to login into client portal to complete the registration.

We would like to express our gratitude for your patience and understanding in this matter.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

PU Prime have recently completed a system upgrade on the following date and time.

• Client Portal / IB Portal: 23rd September 2023 between 03:00 AM (GMT+3) to 3:00 PM (GMT+3).
• PU Prime Applications: 23rd September 2023 03:00 AM (GMT+3) until 24th September 2023 03:00 AM (GMT+3).

We are pleased to inform that the system upgrade had been completed successfully.
All the systems and processes had been restored and fully functional.

We would like to express our gratitude for your patience and understanding during the period of system upgrade.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

To ensure the continued performance, reliability, and security of our systems, PU Prime will upgrade its system on:

• Client Portal / IB Portal: 23rd September 2023 between 03:00 AM (GMT+3) to 3:00 PM (GMT+3).
• PU Prime Applications: 23rd September 2023 03:00 AM (GMT+3) until 24th September 2023 03:00 AM (GMT+3).

Access to our Client Portal, IB Portal and PU Prime Application will not be available during the hours mentioned above.

All the functions will be suspended. (Including deposit and withdrawal)

The following systems/processes would not be affected: 1) MT4
2) MT5
3) PU Social
4) Web Trader
5) CPA Cellxpert
6) PAMM
7) MAM

We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the trading hours of CHINA50.s will be optimised from 18^th September 2023 onwards to further enhance the competitiveness and improve the trading environment.

Please refer to the table below for adjustment:

*All dates and times are provided in GMT+3 (Server Time in MT4/MT5.)

Please note that the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected]