Newsroom

Dear Valued Client,

We are pleased to announce that PU Prime will launch new products of Forex on 22^th November 2023 to provide clients with a broader portfolio of products.

Please refer to the table below outlining the new instrument:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note that the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

PU Prime recently completed a system upgrade on the following date and time.

• Client Portal / IB Portal: 11^th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).
• PU Prime Applications: 11^th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).

We are pleased to inform that the system upgrade has been successfully completed.
All the systems and processes had been restored and fully functional.

We would like to express our gratitude for your patience and understanding during the period of system upgrade.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

To ensure the continued performance, reliability, and security of our systems, PU Prime will upgrade its system on:

• Client Portal / IB Portal: 11^th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).
• PU Prime Applications: 11^th November 2023 between 03:00 AM (GMT+2) to 10:00 AM (GMT+2).

Access to our Client Portal, IB Portal and PU Prime Application will not be available during the hours mentioned above.

All the functions will be suspended. (Including deposit and withdrawal)

Please Note That Cryptocurrency market trading hours for 11 November 2023 will be adjusted to 08:00 (GMT+2) to 24:00 (GMT+2).

The following systems/processes would not be affected: 1) MT4
2) MT5
3) PU Social
4) Web Trader
5) CPA Cellxpert
6) PAMM
7) MAM

We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

PU Prime are pleased to announce a leverage adjustment for all MT5 Shares CFDs products to 1:5 for new positions opened 30 minutes after market reopens and 30 minutes prior market close starting from 13 November 2023 to further enhancing the trading environment.

Please refer to the table below for optimisation:

*All hours are provided in GMT+2 (Server Time in MT5).

During these specific trading hours, MT5 Shares CFDs products leverage is fixed at 1:5 and additional margin is required to open any new positions. Once new holding positions are no longer within the specified trading hours, the leverage will automatically restore to 1:20.

We recommend clients to properly manage their positions appropriately, ensure sufficient funds in the account and trade cautiously.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

*All hours are provided in GMT+2 (Server Time in MT4/MT5.)

Please note:
•  The rollover will be automatic, and any existing open positions will remain open.
•  Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
•  To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
•  Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected] or phone +248 4373 105.